FAQs
How much time does it take to prepare my order?
Please allow 3–5 business days for us to process and prepare your order before it ships.
How much time does shipping take?
United States
Orders ship via USPS or FedEx with estimated delivery in 15–20 business days.
International
Delivery typically takes 15–30 business days, depending on your location and the nearest fulfillment center.
⏳ Please note: Occasional delays may occur due to customs, weather, high order volume, or global events. Thank you for your patience and understanding.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking details.
Can I cancel my order?
Need to cancel or update your address?
Email us within 24 hours of placing your order at auramod@gmail.com with the subject line: "CANCEL MY ORDER" or "ADDRESS CHANGE".
Unfortunately, we can't make changes once the order has shipped.
What if my order appears to be damaged?
If your order arrives damaged, don’t worry—we’ve got you.
Email us at auramod@gmail.com with your order number and a photo of the damage. We’ll send a replacement at no extra cost.
How can I contact customer support?
We’re here for you. Reach out anytime at auramod@gmail.com - we aim to respond within 24 hours.